The notification method you have chosen determines which pop-up you will receive:

1. Mobile app with push notification

2. Mobile app with code

3. SMS code

4. Phone call

1. When logging in to an application that requires you to sign in using password-less, you will be shown numbers on the sign-in page, awaiting approval for sign-in.

2. You will also receive a prompt on your mobile phone to approve sign-in with a set of number.

3. Tap on the number on your mobile phone that matches with the number shown on the sign-in page.
4. Tap Approve to log in successfully.

You can enroll for MFA using the alternative methods: SMS or phone call notification. You can find more information here. Unfortunately, the authenticator app is necessary to take advantage of password-less.

Yes, but password-less access will not be available because the feature needs internet connectivity. The authenticator app is still able to generate codes every 30 seconds while offline. When you login to a PCL application, simply select login with a password or sign in another way and select to use a code. Enter the code generated in the authenticator app.

Adding additional layers of security to your PCL identity will prevent unauthorized access to PCL’s information in case your credential is compromised. Any attempt to login with your compromised credential will force an MFA or password-less verification request before proceeding.

We are using Microsoft as our Identity provider and you can learn more about the technology and what it means for you here and how it works here. For a great overview of what MFA is, this page provides a great explanation.

You can contact the PCL Support Desk at support@pcl.com or the toll-free number 1-855-533-5252.

The following methods can be used to get into your account (from least to most difficult):

1. If you’ve replaced your phone, install the authenticator app on your new phone and restore the application from a backup in the settings page. If you have not enabled this backup setting, the process will be the same as if you have lost your phone. If you still have the old phone, this setting is easy to setup.

2. If you’ve lost your phone, or do not have a backup of the application settings, visit this page to get into your account, sign in using an alternate method other than the app (such as a phone call) and then select the Set up Authenticator app button.

3. If you’ve lost your phone, or do not have a backup of the application settings, and you do not have any alternative verification methods set up, you will need to contact PCL support.

You can set your default preferred method of verification, as well as add new methods by visiting this page.

Password-less is a form of MFA and still uses two factors to identify you, but it does not use your password as one of them. The factors used could be a biometric like your face or fingerprint and your physical phone and adds a level of convenience to MFA. More information can be found here.

Microsoft has published information here, which goes through its use, installation, troubleshooting, and many other questions.

There is a small amount of work that needs to be completed on your computer before it will be fully compatible. Please contact support.

If you are prompted to approve a sign-in request when you are not trying to log in to your account, please deny or ignore the request and inform support through your normal process to ensure your account hasn’t been compromised.

If you have setup self-service password reset, you can go here to recover your password. Additionally, you can contact your district system administrator to reset your account.