This document contains a general outline of instructions to update the security of your PCL Egnyte Cloud Storage account.
Egnyte Password Reset
- Click the link in the Egnyte Password reset email and follow the prompts to reset your password.
Two Factor Authentication Prompt
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Next you will see a Two Factor Authentication prompt – click Get Started to begin and follow the prompts
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Authentication Methods: Users can register using:
- Time-based One Time Password (TOTP) Authentication:
Recommended method using an app like Google Authenticator or Microsoft Authenticator to get a code.
- Phone Number: Register your phone number to receive codes via SMS or voice call
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Setting Up Authenticator App (recommended for a quicker and more secure login)
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Download an authenticator app like Google Authenticator or Microsoft Authenticator to your mobile device.
- Scan the QR code displayed on the Egnyte registration screen.
- Enter the code from the app and click Next.
- A confirmation message will appear, and you can click Continue to access Egnyte.
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Using Phone Number for Authentication
- Register the phone number during the setup.
- Choose between receiving codes via text message or voice call.
- Enter the received code and click Next.
Logging In
- With Authenticator App: Enter the code from the app.
- With Phone Number: Enter the code received via text message or voice call.
Desktop App Login
- You can use the Two Factor Authentication (Authenticator app or phone number) to log in to the Desktop App after setting it up through the Web UI.
- You will see a Two Factor Authentication (TFA) popup while adding or authenticating a drive.